FAQs – Frequently Asked Questions
Orders & Payment
How do I place an order?
Simply browse our products, select your desired items, and add them to your cart.
Once you’re ready, proceed to checkout and follow the on‑screen instructions to complete your purchase.
What payment methods do you accept?
Payments are securely processed by Stripe and PayPal. We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, and PayPal.
All payments are securely processed, and we do not store your payment information on our servers.
Can I modify or cancel my order after placing it?
Orders begin processing shortly after being placed.
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been shipped, changes or cancellations may no longer be possible.
Shipping & Delivery
Where do you ship?
We currently sell to the United States, Canada, Australia, and all of Europe.
Available shipping options and eligible countries will be displayed at checkout based on your delivery address.
How long does processing take?
Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and holidays.
How long does delivery take?
Estimated delivery times after processing are:
Standard delivery time: 3–5 business days for domestic orders, 5–7 business days for international orders.
Expedited delivery: 2–3 business days for domestic orders, 3–5 business days for international orders.
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location and selected shipping method.
All applicable shipping charges are clearly displayed before you complete your purchase.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a confirmation email with tracking details.
Tracking updates may take 24–48 hours to appear after shipment.
What if my package is delayed or missing?
If your package is delayed beyond the estimated delivery timeframe, please contact us.
We will assist by working with the carrier to investigate and provide updates.
If a shipment is confirmed lost in transit, we will determine an appropriate resolution in accordance with our policies.
Customs, Duties & Taxes
Will I be charged customs duties or taxes?
For international orders, customs duties, taxes, or import fees may be charged by your local customs authority.
These charges are not included in the product price or shipping fee unless otherwise stated at checkout and are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
Returns must be initiated within 30 days of delivery.
Eligible returns are issued as store credit in accordance with our Return Policy.
Are refunds issued to my original payment method?
At this time, refunds are issued as store credit only.
Please review our Return Policy for full details before placing your order.
Who pays for return shipping?
Return shipping fees may apply and will be deducted according to our Return Policy.
Details are provided when you initiate a return request.
What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us within 5 days of delivery with photos and order details so we can assist you promptly.
Product & Availability
Are product colors and images accurate?
We make every effort to display product colors and details accurately.
However, actual colors may vary slightly due to lighting conditions and screen settings.
Do you restock sold‑out items?
Availability may vary. Some items may be restocked, while others are offered in limited quantities.
Please check back on our website for updates.
Privacy & Security
Is my personal information secure?
Yes. We take your privacy seriously.
Your personal information is used only for order fulfillment, customer support, and legal compliance, in accordance with our Privacy Policy.
Do you sell my personal information?
No. We do not sell your personal information.
Contact & Support
How can I contact customer support?
You can reach us at:
Email:[email protected]
Phone:+1 (818) 339-6545
Address:10272 Foothill Blvd, Ste 10258, Lake View Terrace, CA 91342, US
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to all inquiries within 24–48 business hours.