Shipping Regions

We currently sell to the United States, Canada, Australia, and all of Europe.
Available shipping options and eligible countries will be displayed at checkout based on your delivery address.

Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times (after processing):

• Standard delivery time: 3–5 business days for domestic orders, 5–7 business days for international orders.

• Expedited delivery: 2–3 business days for domestic orders, 3–5 business days for international orders.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method.
Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order ships, a tracking number will be sent to your email.
Tracking updates may take 24–48 hours to appear after shipment.

If you do not receive tracking information within a reasonable time, please contact our customer support team for assistance.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are not included in the product price or shipping fee and are the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary by country, and we recommend contacting your local customs office for additional information.

Delayed, Lost, or Missing Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us so we can assist in investigating the shipment with the carrier.

In the rare event that a package is confirmed lost in transit, we will work with the carrier to determine the appropriate resolution, which may include a replacement or refund in accordance with our policies.

Once an order is marked as delivered by the carrier to the address provided at checkout, responsibility for the package transfers to the recipient.

Incorrect Address

Please ensure that your shipping address is complete and accurate at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Email:[email protected]
Phone:+1 (818) 339-6545
Address:10272 Foothill Blvd, Ste 10258, Lake View Terrace, CA 91342, US
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)